Hi, I’m Amelie, a Claims Leader in Aviva’s Claims Resolution Centre in Montreal. I started at Aviva over 5 years ago and I’ve come a long way since I spent my summers working as a lifeguard. I started my professional career working at a bank, but after 5 years I wanted to do something more fulfilling and challenging, so I went back to school to study insurance. During my studies, though I learned about all aspects of the industry, I became very interested in Claims. After I finished school, I spent 3 years working as an Auto Claims Adjuster and then moved into a Coach role where I was able to work side-by-side with more junior adjusters and help them develop their technical knowledge. I now lead a team of 7 Auto Claims Adjusters and my principal role is to make sure we always deliver our best to our customers. I am in the work with my adjusters every day to support them and remove obstacles for them to improve their employee experience and allow them to do what is right for our customers. My favourite thing about working at Aviva is the high quality relationships I’ve been able to build with my colleagues. Aviva makes sure to engage people who have a lot of heart and are motivated to make a difference!

Hello, I’m Jaclyn. I lead team of Claims Adjusters in Aviva’s Lifestyle business. I’ve worked hard to develop my customer service skills since I started out as a singing cashier in a fast-food restaurant! When I graduated from university in the middle of a recession, my roommate recommended a role as a front-line Claims Adjuster as a great way to get into a stable, well-paid office job where I could feel good about helping people every day. From there, I’ve had the opportunity to handle a variety of personal and commercial claims including heavy trucking, cargo, auto, liability and litigation claims. I’ve also had the opportunity to work on significant projects like building a new claims system and managing large commercial accounts. With all of that under my belt, I made the decision to join Aviva’s new Lifestyle Claims team to deliver a unique customer experience for our niche products like travel trailers, cottages, motorcycles, motor homes, manufactured homes, race cars and watercraft. My favourite thing about working at Aviva is the amount of collaboration that goes on across teams in Claims and Underwriting. Never before have I seen those functions work so closely together. We have a great team especially when we work together as a whole!

Hi, I’m John, the Assistant Vice-President of Finance Operations in Aviva’s Change and Delivery team. Prior to joining Aviva over 10 years ago, I started my career in the consumer packaged goods and manufacturing industries, where I held a variety of Finance roles from being an Operations Analyst in a distribution center, to financial reporting, financial compliance work and finance systems implementation. When I joined Aviva, I was actually surprised to have been selected for the role as I didn’t have any prior insurance experience, but my senior leaders at the time convinced me of Aviva’s focus on bringing in the best talent from all industries in order to make Aviva a leading company in the field of insurance. In my current role, I lead a team and we are accountable for delivering change initiatives in conjunction with our local market and our international teams in order to drive process efficiency and cost effectiveness, and more importantly, to support our business teams in delivering their best to our customers. Aviva’s corporate responsibility in supporting local communities and the way we care about our insureds, as evidenced from customers’ testimonies, has made Aviva the place where I have developed my career. That, and the people, are my favourite things about working at Aviva for many years to come!

Hello, I’m Karan. I am a Senior Manager of Performance Management on Aviva’s Finance team. I started out my working life when I delivered newspapers and it’s been quite a journey from that first summer job. When I was graduating from university, I came upon a job in the insurance industry and decided to give it a try. I started out in Underwriting and spent the next few years doing roles in Personal Lines, Commercial Lines, as well as roles where I was responsible for financial analysis, budgeting and expense management. Today, I partner with Aviva’s business groups in order to analyze our financial performance against our past performance, our goals and our competitors. I help the business teams to understand where we’re performing well, and where we have areas of opportunity so that they are able to make key strategic decisions in a timely manner. My favourite thing about working at Aviva are the people on my team. I have been lucky to learn a lot along the way, which is extremely important for me as a professional, and I have formed great relationships with my colleagues!

Hi, I’m Sebastien. I’m a Commercial Unit Manager in one of Aviva’s Montreal offices. My first job was in the sporting department of a retail chain, but having an insurance broker as a father meant that this is a field that I’ve been around since my childhood. In 2004, I decided to complete a college certificate in insurance which I was able to translate into a career in Aviva’s Commercial Auto business, first in a temporary role as an Underwriting Assistant, and then a permanent role as a Junior Underwriter. Since then, I’ve progressed in knowledge and experience and am now proud to lead a team of Underwriters who write all of Aviva’s Commercial Auto business for the province of Quebec. Working at Aviva is just like being part of a big family. We take care of each other. We also show the same level of dedication to taking care of our clients and brokers, assuring peace of mind for our partners and clients!