Amelie Charette

Hi, I’m Amelie, a Claims Leader in Aviva’s Claims Resolution Centre in Montreal. I started at Aviva over 5 years ago and I’ve come a long way since I spent my summers working as a lifeguard. I started my professional career working at a bank, but after 5 years I wanted to do something more fulfilling and challenging, so I went back to school to study insurance. During my studies, though I learned about all aspects of the industry, I became very interested in Claims. After I finished school, I spent 3 years working as an Auto Claims Adjuster and then moved into a Coach role where I was able to work side-by-side with more junior adjusters and help them develop their technical knowledge. I now lead a team of 7 Auto Claims Adjusters and my principal role is to make sure we always deliver our best to our customers. I am in the work with my adjusters every day to support them and remove obstacles for them to improve their employee experience and allow them to do what is right for our customers. My favourite thing about working at Aviva is the high quality relationships I’ve been able to build with my colleagues. Aviva makes sure to engage people who have a lot of heart and are motivated to make a difference!