What we do

Someone in your corner in your time of need.

If you want to speak for a business that's known and valued by millions, then this is the place to be. Our Claims staff are both technical experts and personality-driven professionals who really care about our customers. Claims is the best career you never expected.


Our dedicated Claims Advisors focus on delivering world-class customer service. The teams and offices are vibrant, enjoyable places to work, with state-of-the-art technology, innovative systems and processes, and a wide range of facilities. But more than that, there's no getting away from the importance of the work they handle. Our advisors have a sometimes life-changing impact on our customers when they experience the worst events in their lives. In Canada, Aviva paid 99% of all claims in 2018. How? Through the dedication, accuracy, manner and passion of our Claims professionals combined towards delivering an experience our customers value - and keep coming back for.


There are a wide variety of roles here in the Canada. But while you'll likely concentrate on one kind of customer, you'll work alongside numerous other teams whom you can learn from and aspire to – Auto, Property, Healthcare and Casualty Claims being just some of the teams you could be a part of in this part of our business. And don’t forget our Aviva Trial Lawyers team, a dedicated team of industry-leading, precedent setting Lawyers, Litigation Clerks and Litigation Assistants fighting the good fight on behalf of our customers when they’re involved in litigation as part of a claim.



As you'd expect of a business our size, we recruit into a lot of different locations and Claims roles are available from coast to coast in offices like Vancouver, Calgary, Oakville, Markham, Montreal and Dartmouth. To find out if we're recruiting the right role for you in your area, visit our current vacancies page. If you're interested in all the places we do business, visit our main Locations page.

Hear from our Claims people


Amelie Charette


Jaclyn Webster